Important information

Infinity-Creations is dedicated to creating personalized and meaningful products that celebrate life's special moments. Every item is crafted with care and attention to detail, ensuring you receive a product that resonates with your memories and emotions.

You can upload a high-quality image for printing. It's important to avoid placing important features such as faces, near the edges, as approximately 1cm of the photo may be lost during the transfer process. 

Image Quality: The photo is transferred onto the slate using a process that may result in very minor variations in colour and quality. If you desire a black and white finish, you must upload your image in black and white. Note that older photos may have lower pixel quality and should be avoided where possible. 

Please also refer to our terms and conditions.

We will not be held responsible for any typos and/or mistakes you make.

 

Return & Refund Policy

At Infinity Creations, we take great care in crafting personalised gifts and custom items just for you. Please review our return policy before placing your order.

Returns & Refunds

  • Personalised Items
    Personalised products are non-refundable and non-returnable, unless they arrive damaged or faulty.
    We do not accept returns or offer refunds for:

    • Change of mind

    • Spelling mistakes or incorrect information provided by the customer

  • Non-Personalised Items
    Non-custom items may be returned or exchanged within 14 days of delivery, if unused and in original condition.

Customer Responsibility – Custom Text & Spelling

We produce your item exactly as specified. It is the customer’s responsibility to ensure all personalised details (names, dates, messages) are accurate.

Before submitting your order, please:

  • Triple-check spelling, punctuation, and details

  • Confirm all customisation requests are correct

Refunds will not be issued for spelling or information errors unless the mistake was made by Infinity Creations.

Damaged or Faulty Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of:

  • The damaged product

  • Packaging

  • Order confirmation

We will arrange a replacement or refund as appropriate.

Contact Us

If you have questions or need assistance, please reach out at:
infinityangels_1985@outlook.com